Politique de confidentialité チャポテ KK

Effective date: 2025-12-25
This Privacy Policy explains how チャポテ株式会社 / CHAPOTER株式会社 (“Chapoter”, “we”, “us”, “our”) collects, uses, stores, and shares personal information when you use our website and services.

Company (Controller / Personal Information Handling Business Operator)

チャポテ株式会社 / CHAPOTER株式会社
Address: 〒151-0053 東京都渋谷区代々木1-58-2
Representative Director: Akim Belgherri
Contact (Privacy): contact@chapoter.com
Phone: 03-0000-1919

Scope

This policy applies to personal information processed through:

  • Our website (https://chapoter.com), including WooCommerce shopping functions
  • Customer accounts, comments, inquiries, newsletters
  • Our services: concierge/booking support, proxy sourcing (buy-on-behalf), translation/interpreting/business coordination

Personal information we collect

(A) Information you provide
  • Account / profile: name, email, password (stored encrypted), preferences
  • Orders (WooCommerce): billing/shipping address, phone, email, order contents, order notes, payment status
  • Service inquiries (concierge / proxy sourcing / translation): links, wishlists, quantities, delivery preferences, booking details, documents/text to translate, and your instructions
  • Comments (if enabled): comment content and metadata
  • Newsletter signup: email (and optional name)
(B) Information collected automatically
  • Device/usage data: IP address, browser type, device identifiers, timestamps, referring pages
  • Cookies and similar technologies: session/login, cart, preferences, security, and analytics where enabled
  • Security signals: to prevent fraud, abuse, and spam
(C) Payment data

Payments are processed by third-party payment providers (e.g., PayPal, Stripe, and bank transfer systems). We do not store full card details; we may receive limited transaction-related information (status, transaction ID, amount, and limited billing info).

Purposes of use (利用目的)

We use personal information to:

  • Provide our products and services, including quotation, purchase support, fulfillment, shipping, and customer service
  • Manage accounts, authenticate logins, maintain carts and checkout
  • Communicate operational notices (order confirmations, shipping updates, service-related messages)
  • Prevent fraud, spam, and security incidents; maintain website integrity
  • Comply with legal obligations (e.g., tax/accounting recordkeeping, consumer protection)
  • Improve our website and services (performance analysis and debugging)
  • Send newsletters/marketing communications where legally permitted and subject to your choices

Under Japan’s APPI, we will handle personal information within the scope necessary to achieve the stated purposes.

Cookies

We use cookies to enable essential site functions (login/session, cart/checkout, security) and to remember preferences. If analytics is enabled, analytics cookies may also be used.

You can control cookies via your browser settings. Disabling some cookies may affect site functionality.

Comments (if enabled)

If you leave comments, we collect the data shown in the comment form and may collect IP address and browser user agent to support spam detection and security. Comments and their metadata may be retained to operate the comment system.

Embedded content and social media (Instagram / TikTok)

Our pages may include embedded content (e.g., Instagram/TikTok embeds). Embedded content may collect data, use cookies, and track interactions in accordance with the third party’s policies. Your interactions with embedded content are governed by the third party’s terms and privacy policies.

Sharing, outsourcing, and third-party provision

We share personal information only to the extent necessary for business operations:

(A) Outsourcing (委託)

We may outsource processing to service providers (hosting, email delivery, customer support tools, security and anti-spam tools, payment processing, shipping/logistics). We select providers appropriately and supervise them as required.

(B) Third-party provision (第三者提供)

We may provide personal data to third parties when necessary to perform services (e.g., payment providers, shipping carriers), or where required by law. Under APPI, certain third-party provision may require consent unless an exception applies (including outsourcing and other statutory cases).

(C) Cross-border transfers

Some service providers may process data outside Japan (for example, global payment providers and security/anti-spam tools). Where required under APPI, we will provide necessary information regarding overseas recipients and protective measures in accordance with applicable rules.

Data retention

We retain personal information only as long as necessary for the purposes described above, including:

  • Orders/invoices/accounting records: retained for legally required periods
  • Accounts: retained while active and as needed for security and compliance
  • Service inquiries and fulfillment records: retained to deliver services and handle after-service support
  • Comments: retained to operate and moderate the comment function

We may retain or restrict deletion where necessary for legal compliance, dispute resolution, or security.

Security

We maintain reasonable administrative, technical, and organizational safeguards to protect personal information against unauthorized access, loss, alteration, or leakage.

If a personal data breach occurs, we will respond in accordance with applicable laws and guidance, which may include reporting and notification where required.

Your rights (Japan APPI)

If we hold retained personal data about you, you may request (subject to APPI conditions):

  • Disclosure of retained personal data
  • Correction / addition / deletion where the data is inaccurate
  • Cessation of use / deletion or cessation of provision to third parties in certain cases
How to make a request

Contact: contact@chapoter.com
We may ask for reasonable identity verification (e.g., matching account email, order number, or ID) to prevent unauthorized disclosure. We will respond within a reasonable period. If a fee is required for disclosure under applicable practice, we will inform you in advance.

EU/UK visitors (GDPR note)

If you are located in the EU/UK, you may have additional rights (access, rectification, deletion, restriction, objection, portability), and processing may rely on bases such as contract necessity, legal obligations, legitimate interests, or consent depending on context. International transfers, where applicable, are handled using recognized mechanisms.

Changes to this policy

We may update this policy from time to time. The latest version will be posted on this page with an updated effective date.